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Boomerang Help

Boomerang is the ultimate e-mail productivity tool for Outlook. This page includes answers to frequently asked questions. If yous practise not see your question answered hither, please contact united states of america at support+outlook@baydin.com.

What do I need in society to utilize Boomerang for Outlook?

Boomerang for Outlook will work with any email address that is hosted past Microsoft (such as Outlook.com, Hotmail.com, Alive.com, and many Office365 electronic mail accounts). Right now, the add-in is supported in Chrome, Firefox, IE x+, Edge, and Safari. On your desktop, you will too be able to access Boomerang in Outlook 2016, 2013, and Outlook for Office 365 on PC, too as Outlook for Mac.

You can download the add-in hither on the Office store then but visit Outlook on the Web to get started. After downloading, if you lot don't meet the add together-in appear in your Outlook, please brand certain to enable Boomerang in your add-ins settings.

Which accounts does Boomerang for Outlook piece of work with?

You'll exist able to apply Boomerang for Outlook with all email addresses that are hosted by Microsoft (such as Outlook.com, Hotmail.com, Alive.com, and many Office365 email accounts). You'll need to add information technology for each account you lot'd like to use it on, and once you do it will be bachelor on every reckoner and browser yous're using.

Boomerang volition currently work on the spider web interface, Outlook 2013, 2016, and Outlook for Role 365 for PC, as well equally Outlook for Mac. If you are using whatever of those platforms you will be able to utilize Boomerang as presently every bit it has been added to your account.

Exercise I need to install Boomerang for Outlook on every new automobile I utilize?

No, you'll merely need to add it once for each email account you'd like to apply it on, and afterward you install the add-in, information technology will exist bachelor on every figurer and browser you're using.

How do I get to Boomerang on Outlook 2016, Outlook 2013, Outlook for Office 365, or Outlook Mac?

For desktop versions of Outlook, you'll exist able to access Boomerang from the ribbon while viewing any message. Click "Open Boomerang" to use Boomerang while reading a message. When composing a message, you'll exist able to access Boomerang from the ribbon every bit well, with even more options (including Send Later on, Boomerang, Propose Times, Share Availability, and more).

How do I go to Boomerang on Outlook.com or Office.com?

On the newest version of Outlook on the Web, add together-ins are hidden away by default, inside the three dot ellipsis (aka "More") buttons. To brand Boomerang easily accessible, please exercise the following:

In the tiptop correct corner of Outlook on the Web, click the cog.
Click "View all Outlook Settings" at the bottom of the chore pane that opens.
Select "Customize Deportment".
Add Boomerang to the Message Surface (read view) and Toolbar (compose view).
Click "Save" to save your changes.
Boomerang will now appear in the top correct corner of messages in read view, and on the bottom toolbar in compose view.

How do I Boomerang a message?

When using a desktop customer, simply click "Open up Boomerang" in the ribbon at the top of Outlook, and then cull the time you want the message to return.

When using Outlook on the Web, click the "..." in the top right of the message y'all would similar to Boomerang (adjacent to the forward icon). From there, select Boomerang, and so Open Boomerang. For easier admission, delight do the post-obit:

In the tiptop right corner of Outlook on the Spider web, click the cog.
Click "View all Outlook Settings" at the lesser of the task pane that opens.
Select "Customize Actions".
Add Boomerang to the Message Surface (read view) and Toolbar (compose view).
Click "Save" to save your changes.
Boomerang will now appear in the top right corner of messages in read view, and on the bottom toolbar in etch view.

Where can I see my scheduled Boomerang letters?

When yous use Boomerang, yous'll have a dedicated manage page that will show you all of your pending letters. To get there, etch a new message and click "Open Boomerang." Once Boomerang opens, click the Manage link at the bottom of the app add-ins panel and you'll be directed to your pending messages.

How exercise I reschedule or cancel a Boomeranged message?

You tin can reschedule or abolish whatever pending Boomerangs through your Manage page. To get there, compose a new message and click "Open up Boomerang." In one case Boomerang opens, click the Manage link in the bottom right corner.
You will see a section called Messages to Boomerang. You will find all messages scheduled to Boomerang in that section.
When you hover over the message you desire to reschedule or cancel, y'all'll run across options bachelor to view, reschedule, abolish, or return at present.

How do I change my message preferences?

Compose a new bulletin and click "Open Boomerang." Once Boomerang opens, click on Settings in the bottom right corner to gain admission to your settings and select how you lot'd like your messages to render.

What are follow up reminders?

Y'all can employ follow upwards reminders on any bulletin y'all are sending out and want to keep runway if you've received a response. If your recipient doesn't respond by the appointment you've indicated, we'll bring the message back to your inbox so yous don't forget to follow up with them.

How can I reschedule or cancel a follow upwards reminder?

You lot tin can reschedule any of your reminders through your Manage folio. To get at that place, compose a new bulletin and click "Open Boomerang." Once Boomerang opens, click the Manage link at the bottom of the app add-ins panel and you'll be directed to your pending messages.

When yous hover over the message, you lot'll run across options bachelor to view, reschedule, cancel, or return now.

How exercise I use Send Later?

You can designate any new bulletin or reply to send at a time of your choosing. When you have a compose window open up, click on the Open Boomerang button in the ribbon. Once you have finished writing the message y'all would similar to ship later, click the Send Later button and choose a time. Your bulletin will automatically be sent at the scheduled fourth dimension, even if you lot're not online at that time! The etch window should shut automatically after the message is scheduled with Transport Later, merely if it does not close on its own, simply close the window.

Do I need to accept my computer on or browser open when the bulletin is scheduled to be sent?

No, you lot do not need to have your computer on or browser open up at the scheduled fourth dimension. The message volition be sent regardless at the scheduled time.

How do I view my approachable messages?

All of your pending Send Laters tin can be viewed in your Manage page. To get there, compose a new message and click "Open Boomerang." Once the Boomerang panel opens, click the Manage link at the bottom right of the panel.

How practise I know that my Ship Later bulletin has been delivered?

You tin always view your Sent folder to double cheque if messages were sent. If yous run across the message listed there, you can be sure it has been sent.

Where can I edit or reschedule my letters?

If yous need to brand any adjustments to your messages, including editing the content or changing when you'd like it to send, yous'll meet these options in your Manage page.

When you click edit, the message volition open as a draft. Feel costless to make your changes and then close the page. We volition make sure all your changes get saved.

How do I create a recurring message?

With recurring messages, y'all can designate a message (or a reply) to exist sent at a regular interval.

When you have a compose window open, click on the Add-ins button from the top bar and then select Boomerang. Depending on your account type, you may see a Boomerang icon in your top bar that you lot tin click for quick access to the features.

Once y'all take finished writing your bulletin, click the Transport Later button, then look for the "schedule recurring message" button and choose the showtime engagement, frequency, day of the calendar week to send, and the terminate engagement.

How do I change, edit, or cancel a Recurring message?

Open your Boomerang for Outlook Manage page by click on the manage button at the bottom of the Boomerang taskpane. From in that location, select the Recurring Messages tab (you can also access it straight, here). You lot will see a list of the messages yous have scheduled to be sent on a recurring basis.

Y'all tin can apply the buttons side by side to each message to reschedule or change the message parameters, and the changes will exist saved immediately. You can also choose to skip simply the next message rather than canceling the message.

To reschedule a message click "Reschedule" and choose a new time.

To edit message contents or recipient list, click "Edit." Yous'll be taken to your original message in a Compose window. Brand any changes you lot'd like, and your draft volition autosave.

Delight make sure to close the window instead of pressing Send. If you click Ship instead of closing the e-mail, your message will send immediately, and every futurity effort to send this recurring message volition fail.

What is a read receipt?

A read receipt is a way for the sender of an email to request notification when a message has been read.

Boomerang'south read receipt feature offers valuable open and click tracking data while at the same time respecting the privacy of the recipient. Boomerang gives you access to the approximate time an email was opened, how many times information technology's been open up, and how many times whatsoever of the links included in the email have been clicked.

How are Boomerang's read receipts different from the read receipts that are built into Outlook?

Boomerang's read receipts employ dissimilar technology than the read receipts congenital into Outlook, which provides 3 advantages:

Boomerang'southward read receipts are cross-platform, so they will work when you lot send emails to users who are not on your domain. They piece of work even if the recipient of your email is on another electronic mail system, such as Yahoo or Gmail. They also work if the recipient opens your email on a mobile device.
Boomerang provides click tracking, which gives you information about whether or not the recipient of your email has read what you sent them.
Boomerang's read receipts integrate with Boomerang reminders so you can get a reminder if your email doesn't get opened. That way, you don't accept to think to follow up!

How do read receipts piece of work?

When the 'Request read receipt and track clicks' button is clicked, Boomerang will insert an image into the footer of an e-mail, just below the signature line. This epitome notifies the reader that the sender has requested a read receipt and provides a link to opt-out. When your email gets opened, the recipient's electronic mail client loads the prototype, which tells Boomerang's servers that the message has been opened.

How reliable are read receipts?

Boomerang read receipts are generally reliable, but we don't recommend that yous rely on them equally a guarantee. Read receipts are an indication that the email was likely read. More often than not they piece of work across different email clients and systems, simply occasionally y'all may not receive a notification even if an email was read. And with our opt-out feature, the recipient may choose non to send the receipt.

What if I send an email to lots of people, can I tell who opened/read it or clicked the links?

It's not currently possible to tell which specific recipients have opened the email or clicked links. If yous demand to know which recipient opened your email or clicked the links, we recommend sending separate emails to each recipient.

How are read receipts different from 'click and open tracking'?

Read receipts are different from traditional click and open tracking in that a recipient tin can opt-out of providing the data to the sender. Many other services utilize a covert course of tracking that involves inserting a 1X1 pixel image into the body of the email. When images are displayed, the sender receives a bunch of data, such as IP address, time of open, type of device the message was opened with, as well equally the concrete location of the reader. We think this is all a bit creeptastic!

We have done our all-time to implement a solution that respects the privacy of the reader while at the aforementioned time offering valuable information to the sender.

What information is given to the sender if I opt-out of providing a read receipt?

None. If you choose non to provide a receipt, we respect your privacy, and no data is provided to the sender. To them information technology just looks like you never opened the message.

How do I rails clicks and opens using Boomerang?

If using an Outlook desktop client: From a Etch or Reply window, click on Open Boomerang in the ribbon, and then select "Request read receipt & click tracks"

If using Outlook on the Web: When composing a new message, down virtually the bottom should be iii dots adjacent to a Formatting Options button. Click on the 3 dots, and so select Boomerang, then select "Asking read receipt & click tracks"

How do I see the results of my tracked messages?

Click the 'Manage' link on the Boomerang menu, then click the 'Tracked Messages' tab (or access it directly, here). Next to each bulletin, you'll see icons indicating whether they've been read or clicked. As you hover over each one, you can click on "Details" to go more information well-nigh a specific message.

What's Respondable?

You tin can think of Respondable as a personal email-writing assistant. It lives in the lower correct corner of your etch window and gives y'all a meter that reflects how likely information technology is you'll become a response based on a number of different factors. Based on our research, we have discovered certain writing characteristics that take a significant impact on whether or not you get a response. The most pregnant factors are the ones you see featured. We wrote a swanky web log post nearly our research that yous can take a look at here.

If y'all click on the meter, it will open up up with details about the e-mail yous're currently working on and will accommodate as yous continue typing. With the assist of Respondable, you'll exist well on your way to writing the perfect email!

Sounds cool! How do I get Respondable?

Respondable is included every bit part of Boomerang for Outlook. It is available for all Boomerang users - just open up the Boomerang taskpane, and click on the Respondable button at the lesser. This volition open the detailed Respondable view, where you'll be able to admission in depth recommendations for the email you're writing, in real-time.

Is Boomerang reading my emails?

No. Past default, Boomerang Respondable works entirely inside your browser. It does not transmit any message data anywhere, for any purpose.

If you choose to enable advanced machine learning features, Boomerang transmits message data using enterprise-grade encryption, analyzes the message data on a secure server, then transmits the analysis back via encrypted communication channels. Afterward performing the analysis, Boomerang'south servers immediately discard whatever personally-identifiable information connected with the analysis. Boomerang employees exercise not have access to any message data transmitted equally part of your employ of Respondable.

Do I have to pay to use Respondable?

Respondable is costless to use for all users on every bit many messages as you'd like. Advanced features, including positivity, politeness, and subjectivity are available for users on Boomerang for Outlook's Pro plan. Because these avant-garde features require several layers of machine learning, all calculated in existent-time, they are more expensive for us to provide. Yous tin find out which plan you are currently subscribed to by visiting the Boomerang Manage page. To upgrade to a Pro plan, click here.

I added a negative discussion, but Respondable's positivity score increased. What gives?

You've discovered one of the limitations of bogus intelligence in its current form. In any individual e-mail, the auto learning tin arrive at answers that do non brand sense. In those cases, trust your judgment rather than the calculation.

Politeness, positivity, and subjectivity rely on machine learning techniques that compare your writing to other samples of text that were used as training data. Because there'southward no "objective" set of information that can interpret how positive, polite, or subjective a set of words is, the motorcar learning techniques look for similarities between your writing and writing samples that come with an approximate numerical score for positivity, politeness, or subjectivity. One common source of positivity training data is motion picture reviews - words that appear in reviews for poorly-rated movies tend to be more negative!

Nosotros recommend treating the calculations as a full general guidepost rather than a source of absolute truth. They will usually brand sense, but not ever.

How do I propose coming together times using Boomerang for Outlook?

Whenever yous're replying or composing a new message, you tin can admission our calendar features by clicking on Open Boomerang in the ribbon, then select Advise Times in the task pane. Or, click on the Propose Times button in the ribbon!

This will bring up a new window for you where you tin can view your calendar. Click the calendar paradigm with times that work for you and once you lot hit 'Insert into Email' we'll take intendance of the rest.

If you lot're having trouble getting the scheduling window to show, please make sure you have popular-ups allowed for your browser.

How can I customize the date and time format for the agenda features?

Compose a new message then click "Open Boomerang." Once Boomerang opens, click on Settings in the bottom right corner to gain access to your settings. Make certain you select Calendar Settings on the left side of the page and you'll run across all agenda related settings options.

What is this interruption push button I see in my Outlook?

Boomerang added a feature called Inbox Pause to the Boomerang for Outlook add together-in. It lets you temporarily terminate the abiding suspension of email notifications so you can focus on what needs to go done.

Does Inbox Interruption affect email commitment on other devices? What happens if I'm on my phone?

Inbox Suspension's magic knows no bounds, at least when it comes to devices. If you pause your Inbox on desktop, it volition break your Inbox (and notifications) beyond ALL your devices until y'all unpause!

How exercise I unpause my Inbox if I'yard not at my calculator or can't access Boomerang for Outlook?

Every fourth dimension you interruption your Inbox, an e-mail volition announced at the top of your Inbox that reminds you Inbox Pause is active. This bulletin will include a link that, when clicked on any device, will unpause your Inbox. You'll always exist able to unpause your Inbox, even when yous're not able to access Boomerang for Outlook!

Does Boomerang divert or hold onto my emails while my Inbox is paused?

No. The emails withal go directly to your Outlook, they're just hidden from view inside a special binder we create. None of the emails you lot receive when your Inbox is paused are stored by Boomerang.

How does Inbox Pause piece of work?

Inbox Pause harnesses the magic of Outlook rules and folders to temporarily divert messages from your Inbox into a folder until you unpause.

Hither'due south what's happening behind the scenes whenever you click "break":

Inbox Pause creates a folder (eastward.yard., "Inbox-Paused-2018-January-01")
Inbox Pause uses this binder to create a dominion. This rule will automatically make all your emails skip your Inbox (except for those y'all have whitelisted using delivery exceptions, if applicable.) This dominion will have a like name to the binder Inbox Pause created (e.g., "Inbox-Paused-2018-Jan-01")
If you have the auto-responder enabled, Inbox Pause will as well plough on automatic replies appropriately.

And that'south it! When y'all click unpause, Boomerang moves all diverted emails from the folder dorsum to your Inbox. It also gets rid of the rule that hid your incoming messages, and if applicable, turns off automatic replies.

Why does using the Inbox Suspension feature request boosted permissions?

Boomerang needs access to these permissions in order to temporarily hide messages from your Inbox. (More than specifically, Inbox Pause relies, in part, on creating rules and folders, which requires boosted permissions.)

Since Inbox Pause works by creating a rule, is this going to interfere with rules I have already set up?

No, they will piece of work in tandem. Whatever pre-existing rules you lot have will exist triggered earlier Inbox Pause'south rule gets applied.

Tin I ship email while my Inbox is paused?

Yep! Inbox Suspension does non touch on approachable email, so y'all can write and send electronic mail as usual.

How does Inbox Break affect my Boomerang and Send Later messages?

Your send later emails volition send as scheduled. Boomeranged emails volition come dorsum to your Inbox as scheduled but they volition not be brought to the top of your Inbox until your Inbox is unpaused.

How exercise I notice emails when my Inbox is paused?

You volition always be able to apply Outlook's search functionality to find your messages. Additionally, though nosotros don't recommend making a habit of it, you tin peek inside the Inbox Suspension binder that is created when yous interruption your Inbox to run across all the emails that have skipped your Inbox. (If you lot are using a web version of Outlook, you may need to refresh your browser after pausing earlier you lot can run across the folder.)

Something went incorrect! How tin I manually unpause my Inbox without using Boomerang?

Don't worry, you tin always unpause your Inbox by following these steps:

Plough off automatic replies
If y'all enabled the automobile-responder when yous paused your Inbox, you volition want to navigiate to the automatic replies department of your Outlook settings and turn automatic replies off. (Outlook.com/Outlook on the Spider web, Outlook 2013/2016)
Delete the rules used by Inbox Pause to hide emails from your Inbox
Navigate to the rules section of your Outlook (Outlook.com, Outlook on the Web, Outlook 2013/2016)

Delete the rule(s) that have a name resembling "Inbox-Paused-yyyy-mmm-dd."
Move paused letters back to your Inbox
The final step is to return the messages Inbox Pause hid back to your Inbox. These messages will be located in a folder with a proper name resembling "Inbox-Paused-yyyy-mmm-dd".

Open up this folder, select all messages, and move them back to your Inbox. Then delete the binder.

The above steps should successfully unpause your Inbox. If you have any trouble, delight contact the states at support+outlook@baydin.com

What if I am expecting some urgent emails? Can I get some emails instantly while my Inbox is paused?

You can apply the delivery exceptions feature (available on Pro subscription plans) to let emails from certain senders, domains or emails with certain keywords to arrive in your Inbox instantly even when it is paused.

I want to remove the signature linking to inboxpause.com from my autoresponder. Why tin't I?

It is non free to run the servers that ability Inbox Pause. Building and maintaining features like Inbox Pause also require investment. So nosotros ask that you support usa by helping united states let people know about these features.

If you really demand to remove the signature, yous can go into the Outlook automatic replies settings and modify the vacation car-responder text manually.

How much does Boomerang price?

The core features of Boomerang for Outlook Bones are free on a express basis for all Outlook.com and Function 365 accounts. For more than pricing information for our Personal or Professional plans, click here

I see the options for monthly pricing on the subscription page. Practise you have an annual billing option?

Yes nosotros do! We even offer a discount if you sign upwardly with annual billing. All yous have to practise is click the sign up button on our pricing page, and then choose the annual billing option.

My co-workers are using Boomerang as well. Tin can nosotros buy a squad Boomerang subscription?

Yeah, your squad can view pricing options and gear up a team subscription through our cocky-service portal. With a team subscription, you can become easy centralized billing, user direction and simpler invoice management. Please sign upward here.

For more information about enterprise plans and custom solutions, contact our sales team at sales+outlook@baydin.com

I am using Boomerang for work. Volition you lot give me an invoice and so I can expense information technology?

Aye, you can print an invoice straight from the Boomerang manage folio. From your Outlook account, open the Boomerang for Outlook pane and click the "Manage" icon in the lower correct corner of the pane. Then, select the Invoices tab.

How do I update my payment data?

You tin update your payment information from the Boomerang manage page. From your Outlook account, open the Boomerang for Outlook pane and click the "Manage" icon in the lower right corner of the pane. Adjacent, click on the Billing tab and update your payment information there.

I have switched email addresses. Can I transfer my subscription over to the new email address?

Most definitely! Please email support@baydin.com with your old email address every bit well as the 1 you would similar the subscription transferred to and nosotros tin can get it washed for you in a jiffy. Delight note that Personal plans are only uniform with email addresses catastrophe in @Outlook.com, @Hotmail.com, or @live.com, so they can not exist transferred to Office365 email addresses. Pro plans can be transferred to and from whatever Microsoft hosted e-mail address.

I don't have a credit card, what should I do?

Nosotros currently offer PayPal as an alternative to credit or debit cards. You will run into this option available in the standard checkout catamenia here.

How do y'all count 10 messages a month for Boomerang Basic?

Using whatsoever of Boomerang'south features on a message counts as a message credit.

What happens if I go over the x message limit for the month with Boomerang Basic? Volition you still evangelize the letters I already scheduled?

Yes, Boomerang volition deliver all messages that were scheduled, fifty-fifty if y'all have run out of bulletin credits. If you go over your credit limit for the month with Boomerang Bones, you will not be allowed to use Boomerang's features on any more than messages that month.

So I tin can't use Boomerang for Gratuitous?!

You can use Boomerang for free as long as y'all only use the core Boomerang features ten times or less per month.

OMG BUT I WANT It ALL FOR FREEEE!

We offering a gratuitous tier of service in order to help anybody be more than productive. But without subscriptions, we cannot run our servers or feed our team. We hope yous empathize.

Why does Boomerang demand access to my e-mail account?

We demand access to the full electronic mail information to exist able to move and transport letters. In our queries, nosotros but shop the headers of the message (subject, sender, time) then that we tin uniquely identify the message you desire to schedule. We don't shop any message text.

Why does Boomerang demand access to my calendars?

We need admission to the full calendar data to exist able to prove your availability and add events to your agenda.

Does that hateful you take my email password?

No, we do not take access to your password. Boomerang uses a Microsoft-provided OAuth organization to qualify the requests needed to provide the service. Your password is never accessible to Boomerang.

How practise I uninstall Boomerang?

Follow these steps to uninstall Boomerang from your Outlook or Function 365 account.

First, cancel your awaiting messages manually on your Manage folio
If y'all are on an Outlook.com, Live.com, or Hotmail.com email address, please click here, and so select "Boomerang" from your listing of add together-ins. With Boomerang highlighted, click the "-" above the listing to uninstall the add-in. Finally, revoke our permissions here.
If you lot are on an Office365 account, please click here, then select "Boomerang" from your list of add together-ins. With Boomerang highlighted, click the "-" above the list to uninstall the add-in. Finally, revoke our permissions here. When you hover your cursor over Boomerang, a "…" will appear, and you tin select remove from there.

Delight note that uninstalling and revoking admission does non cancel a subscription, if you have one. Subscriptions are linked to usernames (your email accost), non installation or usage. If you have a paid subscription you want cancelled, please cancel it from your Manage folio, or email support@baydin.com and we'll assist you with the cancellation.

I'chiliad receiving an fault message when I use Boomerang. What should I exercise?

Information technology would be swell if yous could email into support+outlook@baydin.com with the exact error bulletin and what you were doing when you received it. Nosotros're all the same in the early stages of Boomerang for Outlook and any reports we can get from our users volition help us make Boomerang better.

How tin I manage my team?

If you have purchased a team subscription, or have been added as a team administrator to a Boomerang subscription, you can add/remove users, transfer administration rights, view/update billing information, and download your team's invoices from your team direction portal here.

If y'all've been added as a billing contact for your team's subscription, y'all can view/update billing data or download invoices hither.

How do I add a new admin?

On your squad direction tab, click on the "Edit" push next to the Team Administration department. In Edit mode, you'll be able to change admin responsibilities, and add or remove admins.

Can I administer or pay for a squad's Boomerang subscription without using 1 of the licenses?

Yep. By default, all team admins and billing contacts will be added to your team subscription, but you tin can remove them from the Team Members without affecting their assistants rights. Simply click on the "Remove" button next to their name in the Team Member list.

Where tin I find my squad's invoices?

Y'all can admission your team's invoices at any fourth dimension on your manage page'due south Invoices tab, hither.

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Source: https://www.boomerangoutlook.com/help.html